Thank you for contacting us! We try to respond to all queries within 24 hours.
IF YOU ARE CONTACTING US REGARDING AN ORDER: Please include your order number with your message.
The response will come to your email, so please be sure it’s correct.
If you don’t receive a response, please check your Spam box, as sometimes our emails wind up there.
You can also email us directly at
Need to Return your Order?
We accept returns within 30 days of the receipt date, and offer a full or partial refund once we receive the return. If you need to return items for personal reasons (i.e. you ordered too many boxes, the herbs didn’t work, you ordered the wrong items, etc.) then you pay for return shipping and your refund will include only the cost of the unopened boxes of herbs we receive back.
All returns received after 30 days of the receipt date will be charged a 30% restocking fee; shipping is not refunded.
If you are returning herbs because of our mistake, we will give you a full refund, plus a refund on your return shipping costs. To do this, you must send us an email first at firstname.lastname@example.org. All refunds will go through the initial way you made payment — either Checkout, PayPal, or Check.
Our New Return Address:
Best Chinese Medicines
Attn: Dana Aspinall
1300 SE 22nd St.
Mineral Wells, TX 76067
Want to send us a message? Fill out the form below — and please double-check your email address.