$7.95 Domestic Flat Rate Shipping
We will process and ship most orders within 1-2 business days. We make every effort to ship on Saturday’s, but it is not guaranteed. We observe USPS recognized holidays’.
We are a United States based company. All orders ship from the state of TEXAS.
You will receive a confirmation email upon successful placement of your order. You will receive additional email notifications with tracking information at the time of shipment and at successful delivery. If you have not received these emails, please check your spam folder.
Domestic Orders
We typically will ship Domestic orders via USPS mail; we reserve the right to opt for UPS or DHL, depending on circumstances. Shipping rates and estimated delivery times (including shipping and handling) are as follows:
- $7.95 USPS Standard Shipping (5-10 Business Days)
- $12.95 UPS Ground (3-7 Business Days)
- $16.95 USPS Priority Mail (3-5 Business Days)
- Does NOT include a service delivery guarantee.
- Includes up to $50 insurance.
- $19.95 UPS 2-Day Air (3-4 Business Days)
- Does NOT include a service delivery guarantee.
- Does NOT include insurance.
*NOTE: Estimated delivery times are determined by each individual carrier. We are NOT responsible, nor do we guarantee/promise when a package will arrive.
**NOTE: Due to the nature of our business, we cannot offer overnight shipping at this time.
International Orders
International shipping rates start at $39 and are based on total order value.
Best Chinese Medicines will accept international orders subject to our Terms of Use and the following:
- Best Chinese Medicines will accept international credit cards charged in USD;
- Customer is solely responsible for determining that the ordered products may be shipped to and is legal in the destination country and that all regulatory requirements are complied with;
- Customer is responsible for all import/export duties and other costs;
- Customer will remain responsible for product and shipping charges notwithstanding the destination country delaying, detaining or confiscating the shipment.
We typically will ship via USPS International Mail. Packages over 1 lb will ship via USPS Priority International Mail where available. We reserve the right to opt for UPS or DHL if we can expedite your package at a similar cost.
Stated delivery time by the USPS for International shipping is 7-21 days; however, that does not include any time spent in customs either in the USA or in destination country.
Indemnification and Waiver
Per our Terms and Conditions, unless we have agreed to pay for shipping as part of a promotion, all shipping is charged to you and will be included on the order invoice or by separate invoice if shipping charges are not ascertainable in advance. In all cases, Best Chinese Medicines’ responsibility for the risk of loss ceases upon delivery to the shipper, and thereafter, you will bear the risk of loss.
You must make all claims arising from shipping directly to the shipper. In no event will Best Chinese Medicines have liability to the Customer with respect to Best Chinese Medicines’ handling of the claim nor is Best Chinese Medicines responsible for the shipper’s claim adjudication.
Shipping Protection (Optional)
By opting into the Shipping Protection at checkout, you receive premium protection against lost, damaged, or stolen packages during transit. If an issue arises, you can submit a claim.
Covered Issues & Filing Deadlines
To qualify for a replacement order or a full refund, claims must be submitted within the following strict timeframes:
- Lost in Transit: The tracking status has not updated or shown movement for more than 15 consecutive business days (Domestic). Claims must be filed within 45 days of the mailing date.
- Stolen (Marked Delivered but Not Received): Claims must be filed no earlier than 2 business days and no later than 10 business days from the date the carrier marked the package as “delivered.”
- Damaged in Transit: Claims must be filed within 7 business days of the confirmed delivery date.
Required Documentation & Evidence
All submissions undergo review. To expedite approval, you must provide the following evidence via our resolution portal:
- Damaged Items: Clear, high-resolution photos of the damaged item itself AND the outer shipping box/packaging showing the shipping label. Do not discard items or packaging until your claim is approved.
- Stolen Items: For orders valued over $100 USD, a copy or photo of an officially filed police report is mandatory. The report must explicitly state the package theft occurred at your delivery address.
- Proof of Value: Your original Order Number and the email address used to place the order.
Approved Claim Resolutions
Once our team verifies your submission (typically within 1–2 business days), you can choose one of the following resolutions:
- Replacement Shipment: We will dispatch an identical replacement order immediately at no extra cost, subject to stock availability.
- Full Refund: A refund issued back to your original payment method.
Policy Exclusions & Limitations
The Shipping Guarantee does not cover packages under the following circumstances:
- Non-Refundable Protection Fees: The premium fee paid for the Shipping Guarantee at checkout is 100% non-refundable. Once an order has shipped, this fee cannot be refunded or credited under any circumstances, including if you return your order for a refund or if the package is successfully delivered without issue.
- Incorrect Address: Packages misdelivered or returned to sender due to an incorrect or incomplete address entered by the customer at checkout.
- International Orders: International orders are NOT covered under Shipping Protection.
- Delays: General carrier delays due to weather, peak holiday volume, customs hold-ups, or labor strikes.
- Unprotected Orders: Any order where the customer manually opted out or deselected the Shipping Guarantee fee during checkout.