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All returns are subject to a $5 restocking fee.
We will refund the value of the product only; shipping charges are not eligible for refunds.
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, in its original packaging and saleable.
To start a return, contact us at [email protected]. Items sent back to us without first requesting a return will not be accepted.
You are responsible for return shipping costs. If you are returning an item due to a fault of our own (i.e. wrong item originally sent), we will send you a pre-paid postage label when responding to your return email request.
We will only issue a refund upon receipt of your unopened and undamaged product. Take care when packaging your product for return. Although rare, packages do get lost in transit; if this is of concern, return product with a signature required option.
Please send all returned items to:
Best Chinese Medicines
Attn: Gretchen Synclaire
821 Kiowa Drive West
Lake Kiowa, TX 76240
We process refunds every 7-10 business days, depending on volume. You can always contact us for any return question at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to make a separate purchase for the new item and then return the item you have. We will not send out exchanges or re-ship an item that was returned to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We process refunds every 7-10 business days, depending on volume. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please refer to our Terms & Conditions page for additional information.